CORP0RATE CARE

Corporate customers are the most valuable, and demanding, for a mobile operator. As the number of corporate clients grow, it becomes increasingly difficult to manage communications - especially when there is a problem. And prioritising fault handling becomes challenging when there are so many demands. However, the financial impact of losing an account makes it essential to do both.

In many cases, operators have to adopt a manual approach to Customer Coverage Management when it comes to corporate clients. Interpreting the geographical impact to a corporate customer of a network outage or service disruption is a complex task, and not covered by existing SQM and SLA solutions. Tying together information on the physical locations of important customers with network faults requires the correlation of multiple systems and spans multiple departmental boundaries. Even with this customer impact view in place communication is time consuming, yet essential to minimise disruption.  The manual nature places a heavy burden on the organisation and often results in only a fraction of corporate clients receiving any special attention.

mBOSS CorporateCare - automating CCM for all corporate customers

CellVision are the pioneers of CCM, providing integrated solutions for Mobile Operators worldwide. mBOSS CorporateCare enables automated notification of problems based on geographic locations - the element missing in many traditional SQM and SLA solutions.

Entry couldn't be simpler with users needing to only draw a polygon on a map to enter the essential locations such as HQ, branch offices, depots etc. Monitoring of country-wide corporate sites is made simpler in the NMC/NOC with visual displays showing affected locations and automatic calculation and reporting of SLA's or SLA breaches - a version can also be made available as a self-service portal for key accounts. The final element, automated notification, can be set up based on customer preferences e.g. SMS, email etc.  mBOSS CorporateCare integrates seamlessly with existing information sources and systems and is automatically updated to cater for network changes.